Refund policy

Return & Refund Policy

Effective Date: 01 August 2026

At RareWear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused, unwashed, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

  • Be accompanied by proof of purchase or the order number.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within 7 days of receiving the order.

Requests submitted after this period may not be accepted.

3. Refund Process

Once your returned product is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • Refunds may take 5–7 business days to reflect in your account, depending on your payment provider or bank.

4. Exchange Policy

We offer exchanges for eligible products if:

  • You received the wrong item.

  • The product is damaged or defective.

  • You need a different size (subject to availability).

Exchange requests must be made within 7 days of delivery.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of receiving your order.

  • Email us at vinaysharma98@gmail.com with:

    • Your order number

    • Clear photos of the product

    • Photos of the packaging

    • A brief description of the issue

After verification, we will offer a replacement, exchange, or refund, as appropriate.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Products that have been worn, washed, or used.

  • Items without original tags or packaging.

  • Customized or personalized products.

  • Gift cards or promotional items.

  • Products damaged due to customer misuse.

7. Return Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged product), RareWear will bear the return shipping cost.

  • For returns due to customer preference (where accepted), the customer may be responsible for the return shipping charges.

We recommend using a trackable shipping service for returns.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process, if eligible.

9. Refund Exceptions

Refunds may be refused if:

  • The returned item does not meet our return conditions.

  • The product shows signs of use or damage caused after delivery.

  • Required information or proof of purchase is not provided.

10. Contact Us

For any return or refund-related questions, please contact us:

RareWear

Email: vinaysharma98@gmail.com

Business Address:
RareWear
Pradhan Enclave, Burari
Delhi – 110084
India

We will be happy to assist you as quickly as possible.